Let's talk food.

We prepare and ship orders on Italian business days from our warehouse in Quattro Castella (Reggio Emilia), with express couriers. In Italy and the rest of the European Union, most orders arrive 1 to 3 business days after they leave us; in the United Kingdom, 1 to 2 business days. Switzerland, Norway and countries farther away can take a few days longer. Delivery times are estimates, not a guarantee: weather and carrier delays can occasionally add time. Your cart shows an estimated delivery date for your country.

Yes. Our prices include VAT. Within the European Union there are no customs duties, so what you pay at checkout is all you pay; only a few special territories, such as the Canary Islands, may charge local taxes on delivery.

Shipping costs are shown at checkout, before you pay. Shipping is free on most orders over €59 in Italy and over €199 to most other countries we ship to.

We pack every order in Italy, in Quattro Castella (Reggio Emilia). Large orders and whole or half wheels of cheese travel in more than one parcel, each with its own tracking number, and they may arrive on different days.

We ship from Italy to all of Italy and the European Union, as well as to the United Kingdom, Switzerland, Norway, Iceland and a few countries farther away, such as Canada, Australia and Japan. The countries available for your address appear at checkout. Please use a street address: express couriers can't deliver to P.O. boxes.

We can't guarantee a delivery date. Check the delivery times before you buy and order early for holidays and events, especially in December. If you'd rather your order not arrive too soon, turn on "Ship it later" in your cart and choose a date from tomorrow up to 30 days ahead: it's the earliest day we'll ship, not a delivery date.

Our aged cheeses are vacuum-sealed and made to travel safely. We pack every order with care, and when the weather calls for it, cheese and other fresh products travel in insulated packaging with ice packs. Please put fresh products in the fridge as soon as they arrive.

Keep your cheese in the fridge. Vacuum-sealed, it keeps for up to 6 months. For some younger cheeses we recommend 3 months: check the product page of each cheese. If you have a vacuum sealer, you can reseal it after each use. If you don't, we always recommend Ovtene bags: with the same cheese paper, your cheese stays fresh longer. Once opened, let it breathe and wrap it in the cheese paper we include free with every order that contains cheese. You can freeze cheese, but we don't recommend it: it loses some flavor and its texture changes slightly.

Yes. In your cart, turn on "Make it a gift", add the names and your message for the card, and ship the order straight to the person you're surprising. Gift packaging costs 10,09 € per box. If your order travels in more than one parcel, your cart shows the price for the boxes needed before you check out.

As soon as your order ships, we email you the tracking number. You can also find your orders in your account.

You can cancel until your order ships: contact us as soon as possible. Once a parcel has left, we can't stop it, but you can still use your right of withdrawal where it applies. If you chose "Ship it later", you can cancel until your shipping date.

Email us at info@emiliafood.love as soon as you notice it, ideally within 7 days of delivery, with your order number and a photo of the product and the packaging. We'll send a replacement or refund you for the affected products, at no cost to you. You don't need to send anything back unless we ask. Your rights under the legal guarantee of conformity are not affected.

Yes. You can withdraw from your purchase within 14 days of delivery, without giving a reason: use the "Withdraw from contract here" link at the bottom of every page, or write to us. The right doesn't apply to products that spoil quickly, such as fresh pasta, or to sealed food opened after delivery. Return shipping is at your expense. We refund you within 14 days of your request, and we may wait until we receive the products back or proof that you've sent them.